this site demands javascript

4 Call Flow Models That Enhance Customer Experience

call-flow

How does your company prevent customer churn? It is not uncommon for brands to make customers wait before their issues are considered and resolved by call center agents or managers.  More often than not, consumers have to go through the nine circles of the phone tree hell to resolve their issues the very first time …

Read more4 Call Flow Models That Enhance Customer Experience

Big Data Solutions for Small Businesses

big-data-solutions

Big Data tools you need to analyze your performance, learn more about your audience, and improve your marketing.  Big Data is not only about large-scale companies. Small and mid-sized companies should also take advantage of big data solutions to be competitive and profitable. Those businessmen who collect data to anticipate customer behavior or create better …

Read moreBig Data Solutions for Small Businesses